ConvoMetrics
Dashboard
Call Logs
Analytics
LIVE
Settings
Core Health
Intent Analytics
Sentiment & Churn Signals
Agent Performance
Chart Builder
Metric
FCR rate (%)
Call volume
Sentiment (avg)
Churn risk %
Escalation rate %
Polite churner rate %
Break down by
Intent
Outcome
Week
Platform
Chart type
Bar chart
Line chart
Horizontal bar
Build chart